Ignius

Ignius provide specialist IT support solutions for the Small, Medium and Enterprise (SME) market with the aim of helping to reduce customer capital expenditure (CAPEX) and operational expenditure (OPEX) related to growing needs in IT infrastructure.

Independent of the size of your business today you can guarantee your IT infrastructure and your need for IT support will grow if you are to succeed in the expansion of your business.

Empower your employees. Free your people from IT related issues and maximise effectiveness in their given roles.

Expand your capabilities. Add the required expertise and resources to your in house IT department without the need for recruitment and additional operational expenditure.

Protect your business. Establish a support capability for your business, systems and employees to protect investment and focus on your needs and opportunities.

Ignius offers support packages tailored to an individual customer need that is not limited to established in house skill sets. The changing demands from your business or in the market that you operate demand a flexible IT infrastructure and associated support capability.

To reduce spikes in CAPEX, support is provided with payment of a fixed quarterly fee with a pre agreed service level agreement (SLA)

On site call outs: Experience and reliability direct to site in pre-agreed timescales.

Technical Support: Not all issues are problematic. Be confident in the decisions you take.

Remote & site support: Focus on your business. Simple issues resolved remotely and quickly.

A Complete Service: Scheduled visits to update ongoing IT solutions reducing the need for dedicated in house expertise and the possibility of future issues.

Asset Management: An accurate picture of your assets and an objective view of your needs as required.

IT Auditing: Security, usage and performance audits to allow maximum usage and minimum downtime for your systems

Software Licensing: Reduce the time and effort required by administering and managing software licensing contracts to the benefit of your business.

Portfolio Management: Helping you to define and implement h/w & s/w standards to drive down the cost of IT ownership and support.

Vendor Management: Objective advice on the true need for specific upgrades in the market.

Pre Delivery Configuration: Configuration, purchase and supply of desktop h/w & s/w prior to delivery.

Leasing & Financing: Gain access to the latest technology with a sensible approach to cash flow.

Web Connectivity: Providing access to the Internet for the Web or email, using leased lines, xDSL, ISDN or modem dial up’s.

Secure Storage: Off site storage of back up tapes in fireproof safes with data integrity checks.

Safety and security: A proactive virus up date policy to include the download & supply of the latest virus definition files.

Quarterly Reviews: To discuss IT strategy, review business plans and obtain customer feedback.

Support Times: Working hours with further support available for agreed periods. 24 hour call logging via support desk.

Please contact us for further information & an objective view of your true requirements.